Refund policy

Return & Refund Policy

If for some reason you’re not satisfied or unhappy with our product(s), please email us at support@clayfamilyrecipes.com within 15 days of receiving your order. Ensure to attach your proof of purchase/receipt and provide a detailed description or photographs of the issue for us to start your return claim.

We accept returns only for unused and unopened products, either individually purchased or from our bundles. Opened and/or used items cannot be returned.

In the rare event that we send you the wrong product, please contact us immediately. We'll apologize for any inconvenience and promptly ship the correct item at no additional cost. For any inquiries or concerns about returns, refunds, or product quality, reach us at support@clayfamilyrecipes.com.

Feedback

Following your order placement, you can expect to receive an email from our team, inquiring about your recent experience. Should your spice selection fail to meet your expectations, we invite you to share your feedback with us. If your packages were compromised, any of your ordered products arrived damaged, or if you happen to be missing an item, please let us know. Including images of any issues you encountered would be greatly appreciated, as it helps us enhance our service.

You can email us anytime at contact@clayfamilyrecipes.com.