Shipping policy
THE CLAYS SHIPPING & RETURNS POLICY
All our products are shipped from our facility in Northern California to any destination in the continental US. Any orders over $75 always have free shipping*. For orders under $75, the flat rate shipping charge is $7.95 based on all items shipping in one box or package. See below for additional details and information on expedited shipping options.
Please Note: Shipping estimates are estimates and not guaranteed.
*$75 threshold must be met after any promotion or discount is applied
Free No-Rush Shipping (orders over $75 only*)
Free No-Rush Shipping is an economy service delivered by The United States Postal Service (USPS) or UPS which may not provide tracking. On average, Free No-Rush Shipping orders are packed up and shipped within 2-3 business days and then typically reach their destination 5 to 10 business days after the date of shipment. If you need tracking or faster delivery, please pick a paid shipping method.
*$75 threshold must be met after any promotion or discount is applied
Standard Shipping (for all orders under $75)
Standard Shipping orders are typically shipped within 2 to 3 business days and then reach their destination 3 to 5 business days after the date of shipment.
Most of our Standard Shipping packages are delivered by UPS or USPS Ground. Both shipping services are sometimes prone to delay, and we can not guarantee a delivery date. To minimize the chance of delivery delays for more urgent orders, we encourage customers to consider the premium shipping option.
Premium Shipping
If your order is urgent, please select a premium shipping option to have your order packaged for shipment within 1 business day, guaranteed:
- Express (UPS 2 to 3 Day): variable based on order size and location
- Next Day (UPS Next Day): variable based on order size and location
UPS delivers 2nd Day and Next Day packages Monday - Friday, excluding postal holidays. Next Day shipping is guaranteed to arrive the next business day after the day of shipment, however, Express delivery is no longer guaranteed by UPS.
Global Shipping
Unfortunately, we do not currently offer shipping to countries beyond the United States. We only ship to locations in the continental United States, so we do not ship products to Alaska or Hawaii at this time.
Third-Party Logistics/Freight Forwarders
We only guarantee direct shipments to recipients in the US and US territories. The use of, and shipment to, any freight forwarder or 3PL is entirely at the customers' risk. Debdar Enterprises accepts no responsibility for such orders once they have left our facility. By having an order shipped to a third-party logistics company/freight forwarder, the purchaser agrees to these terms and shall hold harmless Debdar Enterprises, for any loss, theft, or destruction of said shipments.
Feedback
Following your order placement, you can expect to receive an email from our team, inquiring about your recent experience. Should your spice selection fail to meet your expectations, we invite you to share your feedback with us. If your packages were compromised, any of your ordered products arrived damaged, or if you happen to be missing an item, please let us know. Including images of any issues you encountered would be greatly appreciated, as it helps us enhance our service.
You can email us anytime at contact@clayfamilyrecipes.com.